Privacy Policy

Privacy Policy for Jala Yoga
Last updated: 20/09/2026


Welcome to Jala Yoga ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and look after your personal data when you visit our website (jalayoga.co.uk), book classes, or interact with us, and tells you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Controller
Jala Yoga is the controller and responsible for your personal data.
Contact Details
If you have any questions about this privacy policy or our data practices, please contact us at:

  • Email address: hello@jalayoga.co.uk

  • Postal address: Ground Floor The Old Stables, Brancaster Hall, Main Road, Brancaster, Norfolk. PE31 8AF

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: First name, last name, username or similar identifier, and title.

  • Contact Data: Billing address, email address, and telephone numbers.

  • Health/Special Category Data: Information regarding injuries, medical conditions, or pregnancy provided by you on health questionnaires/waivers to ensure your safety during classes.

  • Transaction Data: Details about payments to and from you and other details of classes, memberships, or products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform used to access this website.

  • Profile Data: Your purchases or orders, classes attended, your interests, preferences, feedback, and survey responses.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your Identity, Contact, and Health Data by filling in forms (e.g., liability waivers) or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you book a class, purchase a membership, or subscribe to our newsletter.

  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this using cookies and other similar technologies.

  • Third parties: We may receive personal data about you from various third parties, such as booking and payment platforms (e.g., [Insert Booking System, like Mindbody, Momence, or Acuity]) and analytics providers (e.g., Google Analytics).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process your booking and payment).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., running our business, keeping our website updated and relevant).

  • Explicit Consent: We require your explicit consent to process your Health Data to ensure you can safely participate in our classes.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Marketing
You will receive marketing communications from us if you have requested information from us, purchased classes/memberships from us, or opted in to our newsletter, and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes outlined in Section 4:

  • Service providers acting as processors based [in the UK/EEA/US] who provide IT and system administration services, such as our booking software ([Insert Booking Software Name]) and payment gateways (e.g., Stripe, PayPal).

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities based in the UK.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • By law we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

  • Health waivers and liability forms are generally kept for [Insert timeframe, e.g., 3 to 7 years] following your last visit, for insurance and legal purposes.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at hello@jalayoga.co.uk